Psychological Safety on a post-it note
Management
Jun 18, 2024

What is psychological safety? Psychological safety is a shared belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. In a psychologically safe environment, people feel comfortable in asking a question, raising a concern, providing feedback, and contributing to a discussion without fear of negative consequences.

Why have a psychologically safe environment? There are many benefits to creating a psychologically safe environment in a pharmacy including increased workforce engagement and motivation, increased safety culture, and decreased patient harm. Interestingly enough, psychological safety is embraced by other industries such as the technology industry for its ability to drive innovation.

How can I create a psychologically safe environment in my pharmacy?

  1. Share errors. Start daily huddles and team meetings with a safety story. Keep things simple, short, and sweet. Rotate who shares each day. Recognize and reward people for speaking up and sharing errors and close calls. This is also great opportunity to share what has been done to address past errors. As a leader, practice active listening as things shared could be future process improvement projects!
  2. Thank people for sharing their opinions – even when you may disagree! In a psychological safety training exercise I attended, we were asked to discuss as a group what it would "feel" like in a psychologically safe environment of which we thought everything would be rosy with hearts and rainbows. Our instructor shared that psychological safety can feel uncomfortable. We were all dumbfounded. The instructor went on to explain that as a leader, you may not be used to someone disagreeing with you which will feel uncomfortable. Fight the urge to defend your position and just remember that everyone brings a unique perspective.

Model vulnerability. As leaders, we feel like we should have all the answers, fix all the problems, and be absolutely perfect all the time. Leaders are humans too. There is no shame in asking for help which may take the form of delegation, collaboration, or even having motivated team members take on a stretch project. Additionally, admitting to the team your mistakes and shortcomings shows vulnerability, builds trust, and sends a message that everyone makes mistakes but we can all learn from it.

Pharmacist with bottles and laptop
Jun 13, 2024

The pharmacy supply chain is extremely complex, and the stakes are high for healthcare organizations. It falls on the shoulders of health system and hospital pharmacy leaders, along with their teams, to not only prepare and dispense drugs accurately and safely, but also manage all the processes and requirements related to drug products from procurement through point of use.

Discover the challenges keeping health system and pharmacy leaders up at night, and how U.S. health systems and hospitals are addressing them through supply chain management optimization.

Safety first message
Jun 04, 2024

Medication Safety is one of those terms that can be woven into anything related to medications.  Adverse event from an anticoagulant? Medication safety. Sterile compounding? Medication safety. Regulatory compliance? Medication safety. Medication administration? Medication safety. REMS? Medication Safety. Electronic order sets? Medication safety.

Long Grove Pharmaceuticals
Jun 04, 2024

Long Grove Pharmaceuticals, an experienced and innovative pharmaceutical company specializing in complex generics and proprietary 505(b)(2)s, leverages its heritage of success through in-house research and development from parent company Capstone Development Services. Long Grove distinguishes itself in the generic pharmaceutical market with innovative approaches encompassing People, Products, and Processes. This includes in-house R&D for differentiated generics supported by Capstone, dedicated supply chains to introduce new supply to the U.S.

Executive Insights
Jun 18, 2024

Pharmacy Angle meets with Julia West, Director of Inpatient Pharmacy at Greater Baltimore Medical Center, for an in-depth discussion on automation within health system pharmacies.

Executive Insights
Jun 04, 2024

As the Senior Director of Pharmacy System Innovations at Carilion Clinic, industry veteran Bill Lee is a part of health system which is the largest IDN in Southwest Virginia, in the heart of deep Appalachia. Carilion has approximately 1200 beds, seven hospitals and 240 clinics in total.  

Executive Insights
May 14, 2024

Pharmacy Angle meets with Sarah Newberry, Assistant Director of Pharmacy Services at Arkansas Methodist Medical Center, to discuss her experience and insights on the pharmacy profession from within a community owned facility.

Executive Insights
May 07, 2024

Pharmacy Angle meets with Valerie Hoffman, Senior Marketing Manager at Long Grove Pharmaceuticals, to discuss her career move from hospital pharmacist to working at a pharmaceutical company.

Amazon prescription bottle and paperwork
Jun 19, 2024
Amazon.com's pharmacy unit has expanded eligibility for its monthly subscription service to those enrolled in Medicare insurance plans. This service covers a range of generic drugs.
 
Amazon launched its pharmacy unit in 2020, and followed by the monthly subscription service, known as RxPass, in January 2023 for U.S. Prime members which is priced at $5.00 per month. With the expansion, Amazon said over 50 million more people will be eligible to use the service.
“Programs like RxPass help reduce cost, while increasing convenience for caregivers, and customers of all ages, which is shown to improve medication adherence and support better health outcomes,” said John Love, Vice President of Amazon Pharmacy. “Many people don’t realize that even if you have great insurance, you can still save on select medications by using programs like RxPass. The overall cost of medications can be lower, and that’s not even factoring in the time and effort saved from not having to drive to a pharmacy or stand in line.”
The subscription provides access to approximately 60 eligible generic medications as well as 24/7 access to a pharmacist and free delivery of treatments for Prime members. Through RxPass, Amazon Pharmacy offers up to 80% off the cost of generics and up to 40% off the cost of brand name medicines for members with or without insurance. According to Amazon, if all Medicare beneficiaries transitioned their eligible medications to RxPass, Medicare spending would be reduced by nearly $2 billion, and customer out-of-pocket spending would also decrease. A spokesperson from Amazon said their economists analyzed government data to find the cost of equivalent medications through Medicare to calculate that figure.
 
Bristol Myers Squibb building
Jun 17, 2024

PRINCETON, NJ — Bristol Myers Squibb announced that the U.S. Food and Drug Administration (FDA) has granted accelerated approval of Augtyro™ (repotrectinib) for the treatment of adult and pediatric patients 12 years of age and older with solid tumors that have a neurotrophic tyrosine receptor kinase (NTRK) gene fusion, are locally advanced or metastatic or where surgical resection is likely to result in severe morbidity, and have progressed following treatment or have no satisfactory alternative therapy.

Pills with increase arrows
Jun 13, 2024

ALEXANDRIA, VA — The National Community Pharmacists Association (NCPA) today launched a push for payment reform that educates patients on how pharmacy benefit managers are increasing prescription drug prices. The national campaign, featuring television, digital and print ads, aims to push Congress to enact PBM payment reform that has broad bipartisan support in both houses.

Norepinephrine medication
Jun 12, 2024

ROSEMONT, IL — It is a New Day for Norepinephrine! Long Grove Pharmaceuticals now offers ready-to-use Norepinephrine in 0.9% Sodium Chloride in the 16 mg/250mL (64 mcg/mL) strength and anticipates the availability of the 4 mg/250 mL (16 mcg/mL) and 8 mg/250 mL (32 mcg/mL) strengths in early summer.